Webinar : Delivering Reliable Mobile Experiences through Elevated Quality
HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable, data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 80 countries and 140 cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC, Danhua Capital and other blue-chip investors.
As a Production Support Engineer, you are a critical component of the Client Success team, and for end-users, the first point of contact. You will respond to and troubleshoot cases submitted via email and chat from end-users for our self-serve and enterprise products. Support is provided through email, chat, and other channels as required in a timely and professional manner. All support activities and communication are thoroughly documented in an incident management system.