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Senior Reliability Software Engineer

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Req. ID: 
As a Senior Software Engineer on the Reliability Team, you’ll work on increasing the reliability of HeadSpin’s service.

Who We Are

HeadSpin is a startup organization, and we are revolutionizing the way developers test, monitor and optimize their applications. The company is building a first-of-its-kind global mobile device cloud platform that allows apps to instantaneously run on real devices across global mobile carrier networks. HeadSpin provides powerful, actionable data which pinpoint any problems in the app and enable developers to fix these issues before launch. HeadSpin integrates seamlessly with your development workflow and requires no changes to your app. The HeadSpin mobile platform is now in 65+ countries and 100+ cities worldwide, supporting over several hundred cellular networks and over 2,000 mobile devices. Using HeadSpin’s service, developers can launch products with the confidence that their applications will work in all the conditions that their users will experience. HeadSpin is funded by Google Ventures, Nexus Venture Partners, ICONIC , Danhua Capital and other blue-chip investors.

About the Role

As a Senior Software Engineer on the Reliability Team, you’ll work on increasing the reliability of HeadSpin’s service, in which various distributed components must work together in just the right way to deliver seamless access to a device that may be halfway around the world. You will often be tasked with determining the root cause of a customer-reported malfunction, and then implementing a fix. You will also be expected to help us build tools to make troubleshooting easier.

Being part of this team will lend you the opportunity to make an impact not just within your team but the engineering organization as a whole. You must be experienced and comfortable interfacing with members of other teams to gain clarity, triage issues, and drive them through cross-functional initiatives.  

You will be joining our amazing team of passionate, hardworking collaborators from around the world.  We live our core values and are proud to be a people-centric organization that strives to rapidly innovate, with an entrepreneurial mind-set, without sacrificing transparency and trust and always remaining customer focused.  

What You Need

  • Be very strong at debugging distributed systems not made by you
  • To be comfortable with languages like Python or Java
  • Be comfortable around Linux/Unix shell
  • 5+ years of experience with software engineering
  • Approach problems from an analytical standpoint and develop decisions based on facts and data
  • You love empowering and mentoring others
  • You're always looking for the common ground
  • You have strong written and verbal communication skills
  • Aptitude for communicating with customers at levels appropriate for this role
  • Nice to have - experience with iOS or Android app development

COVID-19 Response

All of our employees are currently working from home and will be for the foreseeable future. We look forward to seeing everyone in-office when it’s safe to return.

Diversity and

We strongly value building a company where everyone feels safe, welcome, and supported to achieve their professional goals. We strive to build an inclusive environment, where every person is encouraged to bring their whole self to work. We want to make sure that our attitudes and processes support a team from diverse backgrounds and experiences.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status
HeadSpin has a diverse work space.
HeadSpin employees are diverse and work together in unity.HeadSpin employees at the workshop.