"HeadSpin is a very simple way for you to get extremely sophisticated insights and recommendations on how to improve the performance and reliability of an app. "

GARETH OUELLETTE
Senior Director, Project Management, Akamai

About Akamai

Akamai is the global leader in Content Delivery Network (CDN) services, revolutionizing how businesses optimize consumer, enterprise and entertainment experiences for any device, anywhere.
2017 Revenue: 2.5 billion
7,600+ Employees
Publicly traded (NASDAQ: AKAM)
Trusted by 55% of Fortune 500 companies

Challenges

Akamai provides customers with an end-to-end solution for improving performance and reliability of mobile apps. Akamai’s Senior Director of Project Management, Gareth, faced several challenges when trying to show customers how this solution could benefit them.

Need to establish credibility

“In order to find areas where our customers can improve their apps — and in order to gain trust and credibility — we needed a way to be able to take a look inside their app,” says Gareth.

Existing test platforms didn’t help

“We tried to use a couple of other testing solutions to get these insights and they were expensive, unreliable, and hard to use,” says Gareth. “Most of the testing solutions that are out there are fixed line, so they don’t represent actual cell phone usage.”

Manual testing was cumbersome and inefficient

Manual testing also wasn’t viable. “You'd have to manually add up all the different timings of requests to see what was going on inside the app,” says Gareth. “To get a field of hundreds of services people around the world to follow this process was next to impossible.” As a result, testing was often skipped in the sales process, which hurt Akamai’s credibility.
Solution

HeadSpin’s innovative platform give Gareth and his team with an easy, efficient way to test customers’ app performance.

Real app testing — anywhere in the world

With 22,000+ real devices in 150+ locations around the world, HeadSpin allows Akamai to test apps with real devices running on real networks. “With HeadSpin, our people in the field can see exactly what's happening inside an app, whether they’re in North America, Europe, or APJ,” says Gareth.

“We’re able to make recommendations to customers about how they can improve performance and reliability — whether it’s improving reuse of PCP connections or caching. A lot of those things tie directly into the services and solutions that Akamai offers, so HeadSpin makes it easier for our field teams to do their jobs.”

Easy implementation and exceptional support

“According to Gareth, HeadSpin has been extremely easy to implement and work with. “Now it's simply a matter of logging into HeadSpin with a browser and running tests. No code to install, no additional set up on our side. That’s what makes it so easy for our field teams to adopt.

“And HeadSpin was very willing to work with us to do custom development that helps us take full advantage of the service. The customer service is exactly what you would hope and expect. It lets us trust that we can put our business on this platform. That's the reason why we keep expanding the relationship.”

Validating improvements

“It's not good enough to say that we're gonna make some improvements,” says Gareth. “With HeadSpin, we're able to go back and compare the initial report that we produced with one created after implementation of our technology. And we show the differences — what's been optimized. That not only helps us, but it helps our customers, because then the teams we work with can show how they are helping their business.”
ReSUlTS

“HeadSpin helped us establish credibility, and that opened up a whole set of new conversations that we didn’t expect out of the gate. Now we’re talking with businesses about other solutions we offer — how performance leads to conversations or impacts business value. We wouldn’t be having those conversations without HeadSpin.”

Top 20 U.S. retailer

Insights provided by HeadSpin helped Akamai acquire leading
retail customer

Improved credibility

HeadSpin gives Akamai’s sales teams sophisticated levels of
understanding to potential customer’s needs

Validated performance improvement

Sales teams rely on HeadSpin to validate improvements in
customers’ app performance