In addition to accessing videos on mobile, many customers access streaming video content using Telstra’s broadband service coupled with a TV stick (Google Chromecast, Amazon Fire, Roku Stick Media, etc.).

HeadSpin allows Telstra to understand video performance on their residential and commercial broadband network. This insight provides Telstra with a complete understanding of their customer’s entire experience streaming video on their network — whether at home, in the office, or on the go.

5G is coming, and it’s going to change everything. 5G will enable previously impossible connectivity and latency, while powering a massive web of connected devices — the internet of things. There aren’t that many 5G supported devices in the market. On a separate note, eMBMS or LTE Broadcast requires massive amounts of investment and infrastructure.

Although none of Telstra’s handsets support 5G (yet), HeadSpin is helping Telstra prepare for the coming move to 5G — monitoring performance of test 5G network infrastructure, tracking and monitoring network KPIs, and providing insights from speed tests, packet loss, etc on Samsung S9 Plus phones(which provides LTE plus capabilities) across 200 devices in Australia. HeadSpin is also helping Telstra optimize for video delivery and network performance as part of their eMBMS experimentation.