PERFORMANCE INSIGHT

HeadSpin Proposes Speed Optimizations as Ideal Transaction for Chase

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Overview and Methodology For Our Analysis

Industry:

Banking

Products Used:

NimbleApp – Nimble Console

Recommendations:                                                           

  • Review launch time
  • Utilize Background Tamper utilization
  • HeadSpin analyzed the latest version of the Chase Android app on a real Android phone.
  • NO SDK, code change or instrumentation was needed to run the remote performance sessions.
  • HeadSpin’s AI engine sifted through network traffic, client-side metrics, and videos of the test execution to find areas of poor user experience and performance bottlenecks.
  • Recommendations were provided for every issue that was surfaced.
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User Reviews

HeadSpin looked at Chase reviews in the Play Store and found some users struggling with functional issues and technical errors.

Chase ratings is currently 4.4/5 on the Play Store.

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Client Side Profiling & Recommendations

HeadSpin’s proprietary AI technology analyzes and prioritizes the core issues impacting critical user journeys. Using computer vision techniques to quantify blank screens, time to interact, loading time, loading or buffering animations, and content quality, our AI models can automatically diagnose server-side issues whether they arise from infrastructure deployment issues, poor performance, or API errors. For a custom analysis of your app, request a Performance Insight report from HeadSpin. 

NimbleApp – Nimble Console Session (link)

Areas to improve on

Chase’s startup time is higher compared to other US banking apps (Jan 2020)

Mobile banking is not solely for younger generations, however, as 91% of Gen Xers and 79% of baby boomers also reported seeing the benefits of these services.

With a growing appetite for mobile banking, companies realize that remaining up-to-speed on mobile market trends is key to attracting customers.

Business Insider

Chase’s startup time compared to other top consumer apps

Top issues for slowdown

Deep dive into specific calls

Issues detected:

  1. jPActivity.onCreate method takes ~ 2.5 seconds
  2. ~ 1.8 s depends upon tampered detection which uses reflection
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HEADSPIN RECOMMENDATION: Background Tamper Initialization so that they don’t run on the main thread and freeze UI.

Blog post on why reflection is slow on Android

CPU time by dependencies

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How to Work With HeadSpin

HeadSpin Powers Flawless Mobile App Performance

HeadSpin’s state-of-the-art Digital Experience Intelligence Platform™ will empower your engineering teams to:

  • Execute automation tests on real carrier-enabled devices worldwide
  • Discover performance bottlenecks
  • Collect and visualize your performance data
  • Seamlessly integrate with your CI/CD workflow
  • Monitor every critical user flow of your mobile experience
  • Pinpoint issues that cause performance regressions and impact user experience earlier in your development cycle
Overarching Areas of Opportunities

  • Launch new features confidently by monitoring and analyzing root causes of performance issues throughout the development life cycle
  • Drive new user installs and user engagement with optimized performance
  • Forge user trust and safety, accelerating consumer services for critical user paths across your apps and website
  • Benchmark KPIs for mobile performance to understand how your user experience for your mobile app and website compares to your peers in the same industry
  • Support localized testing across 32,000+ devices and 160+ countries around the world, on real devices under real-world conditions
Expert Holistic Consultation and Strategy 

HeadSpin has the product and solutions expertise to help you perfect the digital experience for your customers! Our team hails from digital pioneers, such as Google and Facebook, and has already delivered enhanced mobile-centric experiences for a diverse set of Fortune 1000 clients. HeadSpin’s strategic insights can help you:

  • Drive new user acquisition, user engagement, and feature adoption
  • Deploy app security measures on iOS and Android
  • Build consistent performance standards and experiences across all your mobile apps and websites 

... insight from HeadSpin helps us prioritize issues so we could deliver a better user experience.

Maria Zhang, CTO, Tinder