PERFORMANCE INSIGHT

HeadSpin Proposes Speed Optimizations as Best Medicine for MyChart

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Overview and Methodology For Our Analysis

Industry:

Medical

Device/Network/Location:

iPhone 8 / Verizon / Miami

 

Products Used:

HeadSpin Connected Intelligence Platform

Recommendations:                                                          

  • Review Asset Download time
  • Reduce  connection reuse
  • HeadSpin analyzed the latest version of the MyChart iOS app on a real iPhone 8 in Miami, on the Verizon network.
  • NO SDK, code change or instrumentation was needed to run the remote performance sessions.
  • HeadSpin’s AI engine sifted through network traffic, client-side metrics, and videos of the test execution to find areas of poor user experience and performance bottlenecks.
  • Recommendations were provided for every issue that was surfaced.
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User Reviews

HeadSpin looked at MyChart reviews in the App Store and found many users were struggling with functional errors and have bad user experience.

MyChart’s ratings is currently 3.2/5 on the App Store.

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Insights and Recommendations

HeadSpin’s proprietary AI technology analyzes and prioritizes the core issues impacting critical user journeys. Using computer vision techniques to quantify blank screens, time to interact, loading time, loading or buffering animations, and content quality, our AI models can automatically diagnose server-side issues whether they arise from infrastructure deployment issues, poor performance, or API errors. For a custom analysis of your app, request a Performance Insight report from HeadSpin. 

HeadSpin Performance Session on Verizon, Miami (link)

Launch Time

Meinluk signup Page takes 13.98 seconds to load

Myaubhealth.aubmc.org.lb Signup Page takes 14 seconds to load.

HeadSpin Performance Session on WiFi, Miami (link)

Launch Time

App took 9.62 seconds to load.

Connection Reuse

Some TLS connections take too long to establish, it appears that the backend is under load and is unable to scale.

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HEADSPIN RECOMMENDATION: Consider organizing your connections into a few large buckets, versus many small buckets. Since every connection to your server keeps the device radio on, it’s crucial to minimize the connections that occur to preserve the battery consumption and cellular data used.

Loading Animation

Extremely long load times resulting in poor user experiences. This is due to significant time spent in Asset downloads.

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How to Work With HeadSpin

HeadSpin Powers Flawless Mobile App Performance

HeadSpin’s state-of-the-art Digital Experience Intelligence Platform™ will empower your engineering teams to:

  • Execute automation tests on real carrier-enabled devices worldwide
  • Discover performance bottlenecks
  • Collect and visualize your performance data
  • Seamlessly integrate with your CI/CD workflow
  • Monitor every critical user flow of your mobile experience
  • Pinpoint issues that cause performance regressions and impact user experience earlier in your development cycle
Overarching Areas of Opportunities

  • Launch new features confidently by monitoring and analyzing root causes of performance issues throughout the development life cycle
  • Drive new user installs and user engagement with optimized performance
  • Forge user trust and safety, accelerating consumer services for critical user paths across your apps and website
  • Benchmark KPIs for mobile performance to understand how your user experience for your mobile app and website compares to your peers in the same industry
  • Support localized testing across 32,000+ devices and 160+ countries around the world, on real devices under real-world conditions
Expert Holistic Consultation and Strategy 

HeadSpin has the product and solutions expertise to help you perfect the digital experience for your customers! Our team hails from digital pioneers, such as Google and Facebook, and has already delivered enhanced mobile-centric experiences for a diverse set of Fortune 1000 clients. HeadSpin’s strategic insights can help you:

  • Drive new user acquisition, user engagement, and feature adoption
  • Deploy app security measures on iOS and Android
  • Build consistent performance standards and experiences across all your mobile apps and websites 

... insight from HeadSpin helps us prioritize issues so we could deliver a better user experience.

Maria Zhang, CTO, Tinder