PERFORMANCE INSIGHT

HeadSpin Proposes Speed Optimizations as Ideal Cure for United Healthcare

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Overview and Methodology For Our Analysis

Industry:

Medical

Device/Network/Location:

iPhone 8 / Verizon / Miami

Products Used:

HeadSpin Connected Intelligence Platform

Recommendations:                                                       

  • Launch time impacted by slow backends 
  • Optimize connection reuse
  • HeadSpin analyzed the latest version of the United Healthcare iOS app on a real iPhone 8 in Miami, on the Verizon network.
  • NO SDK, code change or instrumentation was needed to run the remote performance sessions.
  • HeadSpin’s AI engine sifted through network traffic, client-side metrics, and videos of the test execution to find areas of poor user experience and performance bottlenecks.
  • Recommendations were provided for every issue that was surfaced.
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User Reviews

United Healthcare is doing very well overall in terms of user ratings on the App Store.

HeadSpin looked at United Healthcare reviews in the App Store and found some users struggling with functional issues and technical errors.

United Healthcare ratings is currently 4.8/5 on the App Store.

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Insights and Recommendations

HeadSpin’s proprietary AI technology analyzes and prioritizes the core issues impacting critical user journeys. Using computer vision techniques to quantify blank screens, time to interact, loading time, loading or buffering animations, and content quality, our AI models can automatically diagnose server-side issues whether they arise from infrastructure deployment issues, poor performance, or API errors. For a custom analysis of your app, request a Performance Insight report from HeadSpin. 

HeadSpin Performance Session (link)

TOP KPIs

Launch Time (app)    7779 ms  
   Covid Link Load Time (Mobile web)     25582 ms  

Slow Server calls where 83 calls were made to uhc.com when trying to load the mobile website.

Slow Server Calls

Highlighted on the left are the API calls that take place during the loading of the Covid link to the mobile website. On the right are calls that took over 500 ms to complete.

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HEADSPIN RECOMMENDATIONClick on these calls in the session to learn more about them. There were 83 calls made to uhc.com to load this link, so try reducing them if possible.

Duplicate Messages

Our AI detected duplicate messages from this doubleclick host which led to an impact time of 4181 ms.

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HEADSPIN RECOMMENDATIONIt’s unlikely for an app to need more than one copy of a resource. Figure out why these requests are happening, and consider caching requests so duplicates don’t reach the server.
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How to Work With HeadSpin

HeadSpin Powers Flawless Mobile App Performance

HeadSpin’s state-of-the-art Digital Experience Intelligence Platform™ will empower your engineering teams to:

  • Execute automation tests on real carrier-enabled devices worldwide
  • Discover performance bottlenecks
  • Collect and visualize your performance data
  • Seamlessly integrate with your CI/CD workflow
  • Monitor every critical user flow of your mobile experience
  • Pinpoint issues that cause performance regressions and impact user experience earlier in your development cycle
Overarching Areas of Opportunities

  • Launch new features confidently by monitoring and analyzing root causes of performance issues throughout the development life cycle
  • Drive new user installs and user engagement with optimized performance
  • Forge user trust and safety, accelerating consumer services for critical user paths across your apps and website
  • Benchmark KPIs for mobile performance to understand how your user experience for your mobile app and website compares to your peers in the same industry
  • Support localized testing across thousands of devices and 70+ countries around the world, on real devices under real-world conditions
Expert Holistic Consultation and Strategy 

HeadSpin has the product and solutions expertise to help you perfect the digital experience for your customers! Our team hails from digital pioneers, such as Google and Facebook, and has already delivered enhanced mobile-centric experiences for a diverse set of Fortune 1000 clients. HeadSpin’s strategic insights can help you:

  • Drive new user acquisition, user engagement, and feature adoption
  • Deploy app security measures on iOS and Android
  • Build consistent performance standards and experiences across all your mobile apps and websites 

... insight from HeadSpin helps us prioritize issues so we could deliver a better user experience.

Maria Zhang, CTO, Tinder