HeadSpin for Operators

HeadSpin’s mobile experience platform can be customized to measure and document different KPIs from different applications. For example, HeadSpin tells telcos when video content on Netflix or Youtube was jittered, garbled, missing speech, etc.

HeadSpin allows telcos to continuously measure the core messaging KPIs like time it takes to send a message, time it takes to receive a message etc. and compare this across OTT, in-house applications and competing networks. HeadSpin can also benchmark the performance of any Rich Communication Servers and compare performance to default messaging infrastructures.

HeadSpin allows telcos to measure the performance of analog voice and compare it with voice over LTE and voice over Wi-Fi, helping ensure that voice service is consistent — regardless of connection method. Voice use cases include peer- to- peer calls, 911, Skype, FaceTime etc.

HeadSpin allows telcos to monitor real-world roaming performance in international markets — measured using devices with telcos SIM cards running on partner networks around the world.

HeadSpin does more than simply tell telcos when they have a problem — it also shows engineers why and how the problem is happening. HeadSpin's AI solution provides UX data (in session UI, burst UI, waterfall UI, etc) and can automatically capture important info from debug logs to assists teams troubleshooting problems.

HeadSpin allows telcos to measure and quantify the quality and performance of live video. HeadSpin provides video performance metrics using the following indicators: Commercial Black, Blockiness, Block Loss, Blur, Contrast, Exposure, Flickering, Freezing, Interlacing, Letter-boxing, Noise, Pillar-boxing, Slicing, Spatial Activity, Temporal Activity. 

HeadSpin’s mobile physical boxes allow telcos to experience their network in a familiar real-world use case — while driving. Accurate geo locations, correlated video and audio feeds, and video and MOS quality scores allow telcos to accurately identify areas in their networks that offer poor user experience. 

Telcos can use HeadSpin to gain a detailed understanding of congestion across their entire network, which allows the telcos to plan and build a more robust network infrastructure. HeadSpin allows telcos a wide range of mobile performance tests (voice over LTE, voice over WiFi, video and audio streaming, video quality, etc.) while switching back and forth between network and WiFi hotspot connections.

HeadSpin allows telcos to understand video performance on their residential and commercial broadband network. This insight provides telcos with a complete understanding of their customer’s entire experience streaming video on their network — whether at home, in the office, or on the go.

In addition to supporting network performance, HeadSpin gives telcos an innovative testing platform that lets the company improve their products’ user experience.

HeadSpin allows telcos to test each new device in real-world network conditions using real SIM cards — prior to the release of the device. This allows telcos to troubleshoot potential network issues, notify OEM manufacturers of compatibility or performance problems and avoid negative customer experiences.

HeadSpin can help telcos prepare for the coming move to 5G — monitoring performance of test 5G network infrastructure, tracking and monitoring network KPIs, and providing insights from speed tests, packet loss, etc on phones (which provides LTE plus capabilities) across devices around the world. HeadSpin is also helping telcos optimize for video delivery and network performance as part of their EMBMS experimentation.