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How Fox Corporation Improved App Usability Across Devices with HeadSpin

About the Client

Fox Corporation is a leading American multinational mass media company known for its dominance in television broadcasting, news, and sports entertainment.

The Challenges

As a media giant delivering streaming content to millions of viewers, Fox Corporation needed to ensure seamless user flows across all its mobile applications, including Fox Sports, Fox Weather, and Fox Local. However, it faced several challenges:
Perform UX testing on gaming apps

QA, Dev & other teams had fragmented test workflows, making it difficult to collaborate & maintain consistent quality across platforms

Perform UX testing on gaming apps

Device-related issues repeatedly halted testing cycles, creating delays and preventing uninterrupted test coverage.

The Solutions
Fox Corporation turned to HeadSpin for their testing requirements. The HeadSpin Platform helped them to overcome automation testing challenges through:
Test in real user environments
Access to Real Devices
Provided a centralized platform for testing real user flows on devices, including Apple TV, Fire Stick, Roku TV, Chrome, Safari, Edge, and Firefox Browsers across global locations.
Test in real user environments
Automated Functional Validation
Automated the validation of key user flows such as login, logout, live playback, and video-on-demand (VOD) on real devices.
Test in real user environments
App Management
Fox could store and manage their various builds in a centralized location. The app management hub allowed them to run builds anytime on any device, improving the testing process.
Test in real user environments
Technical Support
Provided dedicated technical support to quickly address and resolve any device issues, ensuring uninterrupted testing.
The Results
Performance
Improved App Functionalities & User Flows
Fox can better locate and fix functional issues, enabling it to ensure perfect app usability to its audience constantly.
Performance
Test Scalability Across Diverse Device Configurations
Fox ensures rapid validation by continuing to execute hundreds of test cases across different platforms.

About HeadSpin

HeadSpin is a global digital experience testing platform with an extensive device network spanning 50+ locations. It supports manual and automated testing on various devices, including mobile phones, browsers, media players, and automotive systems. The platform employs data science-driven analytics to expedite issue resolution and improve cost efficiency for leading global enterprises.