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HeadSpin for Telecom

Learn how HeadSpin works with Telcos and large organizations around the world to monitor and improve 5G user experience, improve OTT streaming experience, test data and messaging services, validate device compatibility, and deploy software at the edge.

HeadSpin — Deeply integrated to release lifecycle

01. Design to Build
Experience Monitoring
Design to build
Build to release
Experience monitoring
02. Build to Release

01. Design to Build

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Design for better performing apps
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Getting design right— profile experiences to decide launch strategy
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Setting quantitative and measurable expectations for UX
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Facilitating cross-team collaboration across design/dev/test
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Ensuring predictable delivery of high quality apps

02. Build to Release

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Empowering developers, CI/CD workflows
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Compatibility and interoperability— testing in different geos and devices
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Localization testing
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Speed of resolution— reproducing issues and enabling triage
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Speed in delivery and deployments

03. Release to Operate

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Continuous monitoring
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Analytics—information visualization & dashboards
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Ensure app resilience and early issue detection
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Driving customer adoption and consumption

HeadSpin Telco Use Cases

Continuous QoE / QoS assessment framework - RF metrics & more
Monitor roaming performance client experience - inbound & outbound
Build better Digital Apps for User Experience & Cost Reduction
Ensure Device-OS-Carrier-App compatibility
Network throttling using HeadSpin Automation APIs
Assure full streaming experience on OTT Apps
Test, monitor & analyze data, voice and messaging services
Measure & monitor 5G
Experiences
Drive/walk test for local experience – Cellular/WiFi handoff

5G ultra band edge validation for an American Telecom conglomerate

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About the customer
One of the largest communication technology companies in the world
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Industry: Telecom
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Employees: 130,000+
The challenge
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Testing of streaming applications from remote locations (specifically home networks).
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Edge evaluation to ensure flawless application performance
Our Solution
HeadSpin deployed an on-prem solution with iOS and Android mobile phones in each of the HeadSpin appliances. These boxes were deployed in home networks across 3 different locations in the US.
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Holistic view of application, device and network performance.
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Edge evaluation determined how long it would take to download and view a large file (e.g. video file) at median download speed—on 5G where available and on LTE when 5G isn’t available.
Impact
Identified application edge issues in home network
65%
Enhanced user engagement
Run thousands of tests parallelly at scale without worrying about device availability with our reliable global device infrastructure.
Leverage a reliable global device infrastructure

Validation of 5G compatible pre-release devices using HeadSpin

About the customer
America's largest high speed internet, video and phone providers.
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Industry: Telecom
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Employees: 180,000+
The challenge
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Validation of 5G compatible pre release mobile devices
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Ensuring holistic evaluation of devices without any security concerns
Our Solution
HeadSpin deployed on-prem appliances in client’s premises to test pre release device models
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HeadSpin was deployed as part of client’s 5G lab to be used for pre validation of 5G compatible devices.
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Reverse bridge was used to collect data from the devices in the field and analyzed using HeadSpin AI engine to ensure all these edge devices work as expected on all kinds of applications, device & network combinations.
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Multiple device based KPIs (such as battery, voltage, CPU etc.) were analyzed
Impact
Enabled secure testing of pre release device models using on prem setup.
70%
Reduction in time to market for new device release.

HeadSpin - A Unique Platform for Digital Success

Artificial Intelligence

Expert system machine learning models for measuring performance & QoE and providing recommendations and insights.

Secure & Easy to Use

No SDK or changes to application code required. Easy to learn and use for developers, testers, ops & product teams. Enterprise-grade security.

Reference-free Video MOS

Measures the holistic subjective quality of video as it would be rated by a jury of users—only MOS on the market that does not rely on other metrics for results.

Global Device Cloud

Thousands of real SIM-enabled devices in 90+ locations worldwide—test apps under real world conditions (iOS, Android, OTT, mobile & desktop browsers).

Extensive Test Frameworks

No proprietary test framework—saves scripting efforts and avoids vendor lock in. Native to Appium & Selenium. Easy configuration using webdriver URL & device bridge capabilities.

API-driven Automation

Comprehensive library of REST APIs enables a diversity of workflows without user intervention. Including biometrics, audio, video and more.

Data & Insights

Extensive KPI data collection. Code, network, and device visibility. Ability to integrate with service management. SQL DB can be exported for external analysis.

Regression Intelligence

Build-over-build comparison across    metrics, locations, devices and sessions with deep linking into regression issues. Custom annotations, metadata tagging.

Deploy Anywhere

Purpose-built appliance enables end-to-end visibility, security, flexibility, stability and portability. Hosted, on-prem, or 3rd party managed.

Get visibility into your user’s digital experience with HeadSpin