Digital Experience Monitoring Solution

Measure multi-channel experience monitoring KPIs on real devices and real networks around the world.

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Trusted by Enterprises Worldwide

Leverage digital experience monitoring capabilities for proactive resolution of app issues

User Digital Experience Monitoring

Continuously track digital experience across diverse delivery channels on real devices and carrier networks in 90+ locations around the world.

Extensive Metrics

Measure end-to-end app, network, and device KPIs, including screenless, machine-to-machine, streaming, and custom-defined user journey interactions specific to your app.

Powerful Analytics

Get AI-powered insights and alerts that are easily actionable—ensuring that captured data and intelligence translates into business success.

Digital experience and performance insights

Get crucial insight into digital health and performance

KPIs measured in end user experience monitoring

Measure all the KPIs you care about

Address code-level issues impacting user experience

Run thousands of tests parallelly at scale without worrying about device availability with our reliable global device infrastructure.

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Global Device Infrastructure

HeadSpin’s platform is powered by thousands of devices in 90+ locations on real carrier and WiFi networks around the globe.

Ensuring Success in Digital Experience Economy

Digital experiences have all but replaced traditional products and services. To stay competitive, the modern enterprise must deliver exceptional digital experiences ubiquitously across numerous delivery channels, services, and markets. Embedding HeadSpin into the software development lifecycle can help businesses with user experience monitoring of their live app and client-side performance. Detect build-over-build regressions early, accelerate problem resolution, and launch with confidence in new markets. Wireless carriers can further benefit by monitoring and optimizing the health of their networks and services.

Improve business outcomes with

High quality apps—on day one and every day after

Increased user engagement and satisfaction

Reduced revenue risk

Enhanced business continuity and resilience

Improved productivity of development teams

Extensive KPIs for Digital Experience Monitoring

UI Metrics

Page Content Score, Total Views, Frame Deadline Missed, Frame Render Time

Device Metrics

CPU Usage, Memory Usage, Battery Temperature, Battery Voltage, Battery Energy Drain,
Lat/Long GPS Coordinates

App Responsiveness

App Load Time, Network Calls Made During Test Runtime, Delays During In-App Experiences, Page Content Time Series, App Event Tracking

Code Profiling

Full call stack and method response time metrics

Network Protocol Details

HTTPS Request and Response Headers

Connection Establishment Times

DNS Lookup, TCP, TLS, UDP, Reuse, Client-Server Latency per Request, Request Failure Rate

Third Party SDK Metrics

Time to First Byte, Hop Times, Download Times, Throughput, Download Speed, Concurrent Connections

API Server-Side Performance

Connection Establishment Times, Hop Times, Response Times, Error Codes

Domain Metrics

Sharding, Hosts

API Server Metrics

Resolved IP, Connection Reuse, Connection Multiplexing, Content Type, Error Codes

Image CDN Metrics

CDN Edge, CDN to Origin Hop, Connection Multiplexing, Download Times, Image
Caching, Image Scaling

RF Metrics

GSM RSSI, GSM Bit Error Rate, CDMA RSSI, CDMA ECIO, EVDO RSSI, EVDO ECIO, EVDO SNR, LTE RSSI, LTE RSRP, LTE RSSNR, LTE RSRQ, WiFi Signal Strength

Security Metrics

Unencrypted Traffic

Audio and Video QoE

Perceptual video quality: Blurriness, Blockiness, Brightness, Colorfulness, Contrast, Mean Opinion Score (MOS)
Streaming performance: Video Frame Rate Drops, Loading/Buffering Time Duration
Audio: Audio MOS, Microphone Input, Speaker Output
WebRTC support — easily access and test bi-directional audio and video on remote devices through a web browser in real-time

Biometrics

Real device biometrics testing for fingerprint and face recognition
Full suite of biometric instrumentation tools (Library, API endpoints, Web UI functionality, etc.) for automation

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Reference-Free and Full Reference Video MOS

Reference-free Subjective
Video Quality MOS

Measure the holistic subjective quality of video as it would be rated by a jury of users—only MOS on the market that does not rely on other metrics for results.

Patent pending
Generated by an AI algorithm trained on our proprietary data set of videos annotated by real users

Full reference MOS

Based on Video Multi-Method Assessment Fusion (VMAF).

Fully integrated into end-to
-end testing

Both No Reference & Full Reference MOS can be leveraged by automation frameworks like Appium.

User QoE analysis

MOS time series can be used in conjunction with the full range of HeadSpin video quality metrics to help understand which metrics have the largest impact on the user quality of experience.

Our Customer Success Stories

60% faster in-app load times and solved regressions in 21 hours vs multiple days historically

With HeadSpin Nimble we detected ~30 slowdown regressions over the course of six months.

This peace of mind from preventing regressions gives us the space and time to focus on what matters most to us–delivering an amazing experience to Pinners around the world.

Pinterest Performance Team

frequently asked questions

Q1. What is application performance monitoring (APM) in the DEM architecture?

Q2. What is real user monitoring?

Q3. What are the primary drivers of the digital experience monitoring (DEM) market?

Q4. What are the key types of end-user experience monitoring?

Q5. What is the importance of transaction monitoring in user experience monitoring?

Better experiences. Better results.

Accelerate development and innovation. Optimize performance and functionality. Ensure digital business success with HeadSpin's AI testing and dev-ops collaboration platform.

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