Experience Monitoring

Measure multichannel digital experience KPls on real devices and real networks around the world

Digital Experience Monitoring

Continuously track digital experience across diverse delivery channels on real devices and carrier networks in 100+ locations around the world.

Extensive Metrics

Measure end-to-end app, network, and device KPIs, including screenless, machine-to-machine, streaming, and custom-defined user journey interactions specific to your app.

Powerful Analytics

Get AI-powered insights and alerts that are easily actionable—ensuring that captured data and intelligence translates into business success.

Get crucial insight into digital health and performance

Fine-grain monitoring

Intuitive visualizations

Proactive alerts

AI-powered insights

Measure all the KPIs you care about

Extensive app, device, network, and streaming KPIs

Critical user journeys

Screen transitions

KPI tracking over time

App benchmarks

Open APIs

Address code-level issues impacting user experience

Code and dependency profiling

Automated regression testing

AI-based issue detection

DevOps, CI/CD integration

90% reduction in number of production localisation issues (bad copy, broken UI, etc.)
HeadSpin could redefine QA as we know it.
With HeadSpin, we’re seeing far less broken translations and post-production fixes that need to happen. We no longer need to rush hot-fixes out for broken translations — a process that no localisation team enjoys doing.
AJ CIHLA
Head of Localization, Tinder

Ensuring Digital Success in the Experience Economy

Digital experiences have all but replaced traditional products and services. To stay competitive, the modern enterprise must deliver exceptional digital experiences ubiquitously across numerous delivery channels, services, and markets. Embedding HeadSpin into the software development lifecycle can help businesses monitor digital experience live app and client-side performance, detect build-over-build regressions early, accelerate problem resolution, and launch with confidence in new markets. Wireless carriers can further benefit by monitoring and optimizing the health of their networks and services.

Improve business outcomes with

High quality apps—on day one and every day after
Increased user engagement and satisfaction
Reduced revenue risk
Enhanced business continuity and resilience
Improved productivity of development teams

Extensive KPIs for Experience Monitoring

UI Metrics

Page Content Score, Total Views, Frame Deadline Missed, Frame Render Time

Device Metrics

CPU Usage, Memory Usage, Battery Temperature, Battery Voltage, Battery Energy Drain,
Lat/Long GPS Coordinates

App Responsiveness

App Load Time, Network Calls Made During Test Runtime, Delays During In-App Experiences, Page Content Time Series, App Event Tracking

Code Profiling

Full call stack and method response time metrics

Network Protocol Details

HTTPS Request and Response Headers

Connection Establishment Times

DNS Lookup, TCP, TLS, UDP, Reuse, Client-Server Latency per Request, Request Failure Rate

Third Party SDK Metrics

Time to First Byte, Hop Times, Download Times, Throughput, Download Speed, Concurrent Connections

API Server-Side Performance

Connection Establishment Times, Hop Times, Response Times, Error Codes

Domain Metrics

Sharding, Hosts

API Server Metrics

Resolved IP, Connection Reuse, Connection Multiplexing, Content Type, Error Codes

Image CDN Metrics

CDN Edge, CDN to Origin Hop, Connection Multiplexing, Download Times, Image
Caching, Image Scaling

RF Metrics

GSM RSSI, GSM Bit Error Rate, CDMA RSSI, CDMA ECIO, EVDO RSSI, EVDO ECIO, EVDO SNR, LTE RSSI, LTE RSRP, LTE RSSNR, LTE RSRQ, WiFi Signal Strength

Security Metrics

Unencrypted Traffic

Audio and Video QoE

  • Perceptual video quality: Blurriness, Blockiness, Brightness, Colorfulness, Contrast, Mean Opinion Score (MOS)
  • Streaming performance: Video Frame Rate Drops, Loading/Buffering Time Duration
  • Audio: Audio MOS, Microphone Input, Speaker Output
  • WebRTC support — easily access and test bi-directional audio and video on remote devices through a web browser in real-time

Biometrics

  • Real device biometrics testing for fingerprint and face recognition
  • Full suite of biometric instrumentation tools (Library, API endpoints, Web UI functionality, etc.) for automation

Reference-Free and Full Reference Video MOS

Reference-free Subjective
Video Quality MOS

Measure the holistic subjective quality of video as it would be rated by a jury of users—only MOS on the market that does not rely on other metrics for results.
  • Patent pending
  • Generated by an AI algorithm trained on our proprietary data set of videos annotated by real users

Full reference MOS

Based on Video Multi-Method Assessment Fusion (VMAF).

Fully integrated into end-to
-end testing

Both No Reference & Full Reference MOS can be leveraged by automation frameworks like Appium.

User QoE analysis

MOS time series can be used in conjunction with the full range of HeadSpin video quality metrics to help understand which metrics have the largest impact on the user quality of experience.
90% reduction in number of production localisation issues (bad copy, broken UI, etc.)
HeadSpin could redefine QA as we know it.
With HeadSpin, we’re seeing far less broken translations and post-production fixes that need to happen. We no longer need to rush hot-fixes out for broken translations — a process that no localisation team enjoys doing.
AJ CIHLA
Head of Localization, Tinder
With 22,000+ real devices in 150+ locations around the world, HeadSpin allows Akamai to test apps with real devices
No code to install, no additional set up on our side.
HeadSpin is a very simple way for you to get extremely sophisticated insights and recommendations on how to improve the performance and reliability of an app. HeadSpin helped us establish credibility, and that opened up a whole set of new conversations that we didn’t expect out of the gate."
GARETH OUELLETTE
Senior Director, Project Management, Akamai
Conducted 24,000 tests on both desktop browsers and mobile devices.
“HeadSpin is a trusted QA technology partner for my web engineering group at Citi Ventures Studio.”
HeadSpin’s Browser Testing and Functional Testing Capabilities Help Power Key Citi Ventures Applications: Worthi by Citi and City Builder
SUSHEEL DASWANI
Director, Head of Engineering, Citi Ventures Studio
Conducted 24,000 tests on both desktop browsers and mobile devices.
The UI with Remote Control is easy to use, and being able to go in and pull up a device and run the game on any device felt kind of like magic.
Frequent builds always pose a problem. Typically build teams will solve that by hiring more people. It helps a bit, but it’s not as good as having good tools. HeadSpin gave us the tools to scale in an effective way.”
DAVE PROUT
Executive Producer, Kabam
60% faster in-app load times and solved regressions in 21 hours vs multiple days historically
With HeadSpin Nimble we detected ~30 slowdown regressions over the course of six months.
This peace of mind from preventing regressions gives us the space and time to focus on what matters most to us–delivering an amazing experience to Pinners around the world.“
Pinterest Performance Team

Better experiences. Better results.

Accelerate development and innovation. Optimize performance and functionality. Ensure digital business success with HeadSpin's AI testing and dev-ops collaboration platform.