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Digital Experience Monitoring Solution

Measure multi-channel digital experience monitoring KPIs on real devices and real networks all around the world.

Trusted by Enterprises Worldwide

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HeadSpin customers have seen the following outcomes

68%

Fewer hours spent on QA for new releases

90%

Reduction in number of production issues

30%

Faster development cycles

60%

Faster in-app load times

64%

Improvement in user retention

Perfect End User Experience with End to End Digital Experience Monitoring

Utilize Digital Experience Monitoring for Proactive Issue Resolution

Get Crucial Insights into App Performance

Fine-grain Monitoring
View KPIs by location, devices, OS, app versions, and carrier networks. Understand SDKs, APIs, and CDNs' impact.
Intuitive Visualizations
Access actionable intelligence via customizable dashboards and real-time analytics. See correlations across applications.
Proactive Alerts
Receive immediate alerts on high-priority issues when UX degradation or irregularities are detected (e.g., endpoint down and broken flow).
AI-powered Insights
Address issues quickly with AI-generated issue cards and root cause analysis. Analyze trends for predictive insights.

Measure All the KPIs You Care About

Extensive KPIs
App, device, network, and streaming KPIs, including audio, video, biometrics, and more.
Critical User Journeys
Track interaction KPIs for custom user flows like add to cart, load search results, and stream music.
Screen Transitions
Use computer vision to quantify blank screens, time to interact, buffering animations, etc.
KPI Tracking Over Time
Monitor KPIs and establish performance baselines on any time scale (day, week, month, etc.)
App Benchmarks
Benchmark your KPIs against industry peers. Get alerts if performance degrades or lags behind competitors.

Address Code-level Issues Impacting User Experience

Code and Dependency Profiling
Optimize performance by analyzing call stacks and network traffic. Understand the impact of slow methods, APIs, SDKs, and remote dependencies.
Automated Regression Testing
Detect build-over-build regressions with automated testing and alerts. Quickly pinpoint code changes causing degradation.
AI-based Issue Detection
Speed up the resolution with detailed issue identification and automatic root cause analysis.
DevOps and CI/CD Integration
Integrate seamlessly with PagerDuty, JIRA, ServiceNow, and other tools.

Award-winning Platform Trusted by Enterprises

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Perfect digital experiences with data science insights
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Improve Business Outcomes and Gain Key Benefits with an Efficient Digital Experience Monitoring Solution

Improve business outcomes with
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High-quality apps —on day one and every day after
Monitor gaming experiences
Increased user engagement and satisfaction
Monitor gaming experiences
Reduced revenue risk
Monitor gaming experiences
Enhanced business continuity and resilience
Monitor gaming experiences
Improved productivity of development teams
Monitor gaming experiences
High-quality apps —on day one and every day after
Monitor gaming experiences
Increased user engagement and satisfaction
Monitor gaming experiences
Reduced revenue risk
Monitor gaming experiences
Enhanced business continuity and resilience
Monitor gaming experiences
Improved productivity of development teams

Extensive KPIs Captured by HeadSpin's Digital Experience Monitoring Solution

UI Metrics

Page Content Score, Total Views, Frame Deadline Missed, Frame Render Time

Device Metrics

CPU Usage, Memory Usage, Battery Temperature, Battery Voltage, Battery Energy Drain,
Lat/Long GPS Coordinates

App Responsiveness

App Load Time, Network Calls Made During Test Runtime, Delays During In-App Experiences, Page Content Time Series, App Event Tracking

Code Profiling

Full call stack and method response time metrics

Network Protocol Details

HTTPS Request and Response Headers

Connection Establishment Times

DNS Lookup, TCP, TLS, UDP, Reuse, Client-Server Latency per Request, Request Failure Rate

Third Party SDK Metrics

Time to First Byte, Hop Times, Download Times, Throughput, Download Speed, Concurrent Connections

API Server-Side Performance

Connection Establishment Times, Hop Times, Response Times, Error Codes

Domain Metrics

Sharding, Hosts

API Server Metrics

Resolved IP, Connection Reuse, Connection Multiplexing, Content Type, Error Codes

Image CDN Metrics

CDN Edge, CDN to Origin Hop, Connection Multiplexing, Download Times, Image
Caching, Image Scaling

RF Metrics

GSM RSSI, GSM Bit Error Rate, CDMA RSSI, CDMA ECIO, EVDO RSSI, EVDO ECIO, EVDO SNR, LTE RSSI, LTE RSRP, LTE RSSNR, LTE RSRQ, WiFi Signal Strength

Security Metrics

Unencrypted Traffic

Audio and Video QoE

  • Perceptual video quality: Blurriness, Blockiness, Brightness, Colorfulness, Contrast, Mean Opinion Score (MOS)
  • Streaming performance: Video Frame Rate Drops, Loading/Buffering Time Duration
  • Audio: Audio MOS, Microphone Input, Speaker Output
  • WebRTC support — easily access and test bi-directional audio and video on remote devices through a web browser in real-time

Biometrics

  • Real device biometrics testing for fingerprint and face recognition
  • Full suite of biometric instrumentation tools (Library, API endpoints, Web UI functionality, etc.) for automation
VMLYR logo
HeadSpin provides VMLY&R the ability to test and analyze their clients’ mobile app performances on real devices across select locations.
Citi Ventures Testimonial
Quote
Having a tool that allows us to quickly share access to a physical device, not a simulator or emulator,
and allow anybody from QA to a designer or a developer to check out was very important to us.
Adam Jones
ADAM JONES
Director of Mobile Apps and Emerging Technology, VMLY&R

Frequently Asked Questions

Q1. What is application performance monitoring (APM) in the DEM architecture?

Q2. What is real user monitoring?

Q3. What are the primary drivers of the digital experience monitoring (DEM) market?

Q4. What are the key types of end-user experience monitoring?

Q5. What is the importance of transaction monitoring in user experience monitoring?

Ready to get user experience insights?