Automating Pre-launch and Post-launch Testing of Telecom Services for Customers

March 28, 2024
Jim Rowland
Steve McNickle

In this webinar, Jim will discuss the hurdles he faced in BT Group plc in automating testing across both pre- and post-launch environments. He will delve into the rapid solutions devised to surmount these challenges, particularly through the strategic offshoring of testing resources while retaining a local device presence. Additionally, Jim will shed light on the expansion of test coverage to encompass non-functional performance verification and analysis. Furthermore, he will explore the ongoing efforts to extend this approach to cover additional geographic regions. Join us to gain insights into optimizing testing processes within the dynamic landscape of BT.

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About HeadSpin

HeadSpin helps Telcos, media organizations, and large enterprises analyze and improve the user experience of their digital products through its global real device infrastructure, on the edge end-to-end testing, and ML-driven performance and quality of experience analytics.

The HeadSpin data science platform enables collaboration among global teams to accelerate release cycles, build for complex real user environments, and proactively detect and resolve issues whether at the code, device, or network layer. HeadSpin currently works alongside a number of global telco and media organizations today to:

  • Monitor and improve 5G user experience
  • Improve streaming experience for OTT apps
  • Test and optimize data, voice, and messaging services
  • Assess and validate device compatibility
  • Offer regression insights for accelerated development
  • Deploy software at the edge
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About Infosys

Infosys is a global leader in next generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the system and workings of global enterprises, we expertly steer our clients through their digital journey. Visit to see how Infosys (NYSE:INFY) can help your enterprise navigate your next.