Succeeding in the 5G Experience Economy

February 21, 2022
Leandro Montesdeoca Henriquez
Rajeev Butani
Brien Colwell
Per Jarnehammar
Rajeev Ranjan
Rajpal Deol

Telcos have historically been the pioneers of technological advancement by laying the foundation through the advent of 3G, 4G, LTE, and now 5G networks. Today, they have the opportunity to grow and change the narrative for the industry by leveraging data science to provide customized, personalized digital experiences that can constantly improve.‍

Telcos bringing about this change in their business model would not only impact the user experience for their direct customers but also influence other industries such as auto OEMs, healthcare, banking, and financial sectors to change the way they build connected experiences for their customers. Private networks, Mobile Edge Computing and Cloud are providing the necessary network agility and in doing so, open new revenue streams for carriers.‍

This. session addresses the challenges that Ericsson and HeadSpin are jointly addressing to accelerate digital adoption and enhance consumer engagement in the experience economy. Ericsson Automated Remote Testing(EART) and Ericsson Device Automation(EDA), powered by HeadSpin, enables service providers and device, module, chipset, and application developers to test their digital solutions with real network infrastructure with the latest features using leading edge automated remote capabilities. This can lead to lowering the capex and reduce testing lead times significantly.

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About HeadSpin

HeadSpin helps Telcos, media organizations, and large enterprises analyze and improve the user experience of their digital products through its global real device infrastructure, on the edge end-to-end testing, and ML-driven performance and quality of experience analytics.

The HeadSpin data science platform enables collaboration among global teams to accelerate release cycles, build for complex real user environments, and proactively detect and resolve issues whether at the code, device, or network layer. HeadSpin currently works alongside a number of global telco and media organizations today to:

  • Monitor and improve 5G user experience
  • Improve streaming experience for OTT apps
  • Test and optimize data, voice, and messaging services
  • Assess and validate device compatibility
  • Offer regression insights for accelerated development
  • Deploy software at the edge
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About Infosys

Infosys is a global leader in next generation digital services and consulting. We enable clients in 50+ countries to navigate their digital transformation. With over three decades of experience in managing the system and workings of global enterprises, we expertly steer our clients through their digital journey. Visit to see how Infosys (NYSE:INFY) can help your enterprise navigate your next.