How Modirum & HeadSpin Kept a Global Telco Locked Down and Its Customer Scores Climbing

This telecom brand operates across 10 countries through independent brand-licensees, working with Modirum Platforms to keep its consumer app aligned with a digital-first business.

Manual testing alone couldn't keep pace with its release schedule or its security requirements. The team needed automated performance testing, with full visibility into KPIs like page load and login duration, on a secure, air-gapped, on-premise setup. That testing has since driven the brand's highest-ever CSAT and NPS scores in the UAE, still climbing year over year.