Unlocking Devices with Pintap
Pintap is a HeadSpin feature used to unlock a device using a passcode when the device is locked and you are unable to interact with the screen through a Remote Control session. (Passcodes are also known as pincodes; please note this is not the same as a PIN, Personal Identification Number.)
There are three main scenarios where Pintap is of the most use, but it can be used anytime that you need to enter a passcode on a device. Those scenarios are:
- When you connect to a device and see a black screen with loading dots displayed.
- When you see your device prompting for a passcode, but the loading dots are displayed, rendering the screen non-interactive.
- When you are prompted to enter a passcode but the number keys are not displayed in the remote session.
Pintap can be accessed from two different locations on the HeadSpin platform. The first is on the ‘Remote Control’ screen. Looking at the device list in the Remote Control tab of the HeadSpin UI, you will see an ellipsis icon (three dots) for each device on the right side of the screen. Click on the three dots to trigger a dropdown menu with the Pintap option.
The second place to access Pintap is on the Remote Control device view’s interactive window, in the ‘Overview’ tab. Once you have connected to a device, the Remote Control window for the device opens with the interactive tools screen to the right of the device’s live view; in the Overview tab of this pane, you will see an option for “Device Configuration”. (It looks like embedded text in the page, but it's actually interactive!) Clicking on Device Configuration opens a dropdown menu where you can access Pintap.
Pintap allows you to save a device’s passcode so that you can easily track which passcode matches which device. To save the current passcode for a device, or to edit the existing one if it has changed, you will need to access the Pin Configuration menu from the “Device Configuration’s Manual Pintap” options.
Click on the cog wheel icon to open the Pin Configuration menu. Here you can edit or delete the saved pin.
Note: If you change the passcode on the device you will need to update the saved passcode in pintap. Passcodes do not update or save automatically.
Pin Configuration History
Pintap will also show you the history of saved passcodes on a device. This will track any time a given device’s passcode is updated or deleted. To open the passcode history, click on the clock icon next to the cog wheel.
Unlocking a Device
To unlock a device using Pintap, type the passcode into the passcode field in the Device Configuration’s Manual Pintap menu. Alternatively, you can select the saved passcode from the “Potential Pincode" list; this will automatically populate the passcode field. Once the passcode is present in the passcode field, click the “Unlock” button to right of the field to enter the passcode on the device itself.