Delivering touchless travel and hospitality experiences

March 10, 2021
 by 
Amena Siddiqi

In the post-pandemic world, seamless digital connectivity across platforms and devices has become more crucial than ever for delivering safe, contactless, and engaging travel and hospitality experiences.

Today’s safety-conscious and tech savvy traveller gravitates towards a touchless self-service ecosystem, often preferring to interact with technology than with humans. Many hotels are now offering mobile check-in and digital concierge services, with customers even expressing an interest in robot-delivered room service. A large number of restaurants have switched to touchless menus that can be viewed on a customer’s phone via a QR code. Airports are employing infra-red scanners, voice control, motion control, cameras, telepresence, and greatly enhanced mobile app features to transform the air travel experience from traditionally high touch to near contactless. In order to retain and attract customers, even established travel brands need to make sure their digital offerings surprise, delight, and stand out from the crowd.

In addition, engaging with customers and responding to their needs through public forums has become paramount to ensuring positive guest relations and driving future bookings. As a result, many hospitality managers and event organizers have found themselves reinventing themselves as social media influencers.

Apps are central to this digital revolution.

To ensure flawless travel and hospitality experiences, developers need to ensure apps are up-to-date and user-friendly through extensive pre-launch testing, ongoing monitoring, and performance optimization throughout the app lifecycle.

Is your app ready for prime time? Find out with our checklist.

  1. Test, monitor, and analyze apps during QA and in production to ensure flawless digital user experiences
  2. Create, execute, and automate tests on a variety of real devices
  3. Test both performance and functionality
  4. Automate testing with extensive framework and API support, image detection, video-based analysis, and more
  5. Test user authentication (biometrics, OTP, 2FA)
  6. Test barcode/QR code input to the app
  7. Deliver optimal localized experiences for users accessing the app from anywhere in the world
  8. Ensure seamless in-app transactions across 3rd party payment services
  9. Optimize critical user journeys by addressing root causes of crashes, errors and slowdowns
  10. Automate voice and accessibility testing with audio match analysis
  11. Monitor and optimize carrier network and latency effects
  12. Ensure compatibility across a diversity of carriers, OSes, and devices

Learn how you can do all this and more with HeadSpin. Contact us today.

Love this content? Check out our infographic.