Everything You Need To Know About Testing Banking Applications

Using banking applications to carry out transactions is now commonplace. For financial institutions, this means that providing exceptional digital experiences to their users is table stakes.  So, from the time your users open the app and carry out any task, their experience must be seamless.

A bad user experience can lead to app abandonment and a depreciation of brand value. McKinsey's research indicates that 45% of customers who rated their overall experience as 4 out of 10 considered closing some or all of their accounts. 

Forrester emphasizes that banks that fail to offer comprehensive features and services risk being perceived as undifferentiated, which can erode brand value.

So, how do you ensure a seamless user experience? Through testing.

Banking Application Testing

Testing banking applications involves examining the app’s functionality and performance. It verifies various test cases to ensure the app does not experience crashes and completes all tasks accurately.

Thorough testing ensures the financial institution does not receive any penalties, experience financial loss, suffer security breaches to its app, or damage its reputation.

To aid with testing, the development team must know vital characteristics that make a banking app successful.

Characteristics of Banking Apps

1. Allow several user sessions
2. Enable large-scale integration of multiple programs, including trading accounts 
3. Handle complicated workflows
4. Allow safe transactions
5. Keep track of day-to-day transactions
6. Troubleshoot client difficulties
7. Have a massive storage facility
8. Allow for the management of disasters and recovery
9. Enable user support on multiple platforms (Mac, Linux, Unix, and Windows)

(Disasters and recovery - The ability to handle disasters like cyberattacks, hardware failures, software issues, and human errors, and restore services quickly.

Now that we’ve understood the typical characteristics of a banking app, let’s take a look at the ideal testing workflow.

Read: 4 Essential Elements to Secure Your Mobile Banking App

Banking Domain Application Testing Workflow

1. Gather and Identify Requirements: A tester documents the requirements and sorts them according to the specified use case or functional specification. For every aspect of an application, such as money transfers, bill payments, mortgages, loans, and deposits, there exists a module, and the tester must categorize the requirement into a specific module.

2. Build a Business Scenario and Review Requirements: Once the application requirements list is set up, it must be reviewed further. QA engineers build business scenarios covering all business requirements based on the requirement documents (including function specifications or use cases).

These are high-level scenarios and may not include detailed steps. This review involves all stakeholders—business and technical—including QA engineers, development leads, and peer business analysts.

They cross-check to ensure that the existing and new business workflows are not violated. Once all requirements are verified and validated, follow-up actions and requirement document revisions are done based on the same.

3. Build a Test Case Suite: After review, automation engineers select test cases to determine which can be automated and create custom scripts. In software testing in financial services, a QA specialist can also opt for manual testing, wherein they assemble a team of testers and allocate responsibilities to each.

This stage involves: 

1. Test Case Preparation: Test cases are derived from business scenarios. One business scenario leads to several positive and negative test cases. Generally, test management tools such as ALM/Quality Center, qTest, TestRail, and TestDirector are used during this stage.
2. Test Case Review: Reviews by peer QA engineers.
3. Test Case Execution: Test case execution may be manual or automatic, involving tools like Quality Center (QC) and Unified Functional Testing (UFT).

4. Functional Testing: After creating test cases, the QA team conducts functional testing. This process ensures that the main user workflows are carried out without bugs or errors and that the features are implemented per requirements. 

Functional testing checklist: 

1. Verify if leaving mandatory fields empty causes error messages. For example, when transferring money manually, the ‘Amount’ should be entered and cannot be left empty.
2. Verify whether all the fields accept valid values and show error messages after entering an invalid value. For example, the 'Account Number' field should not accept special characters.
3. Verify whether all the fields have a valid character limit. For example, the ‘Account Number’ field should accept values between 9 and 18 characters.
4. Make sure that all the links in the application are clickable and land on the desired page.
5. Verify whether all the buttons are clickable and work in the desired manner.
6. Verify whether all the calculations are performed in the desired manner.
7. Check the scrolling functionality of the application.
8. Verify whether the application is working in flight mode.
9. Ensure the application works during the ongoing transaction when a phone call, SMS, or other notification is received.
10. Verify the application installation, uninstallation, and update processes.

5. Performance and Load Testing: Banking applications must handle a high volume of transactions and user interactions simultaneously without performance degradation. Performance testing ensures the application meets speed, scalability, and stability requirements under various load conditions.

Performance testing checklist:

1. Page Load Analysis: Assess the time it takes for individual pages and components to load under different network conditions. Quick page loads enhance user experience and reduce user drop-off rates.
2. Load Testing: Simulate multiple users accessing the application concurrently to evaluate its behavior under peak load conditions. Tools like LoadRunner, JMeter, or NeoLoad can be used to identify bottlenecks and ensure the application can handle expected user traffic.
3. Stress Testing: Push the application beyond its operational capacity to determine its breaking point and how it recovers from failure.
4. Soak Testing: Run the application under a significant load for an extended period to identify issues like memory leaks or resource depletion.
5. Performance Tuning: Based on test results, optimize code, database queries, and server configurations to enhance application performance.

6. Regression Testing: Due to frequent updates and patches, regression testing is crucial in banking applications to ensure that new changes do not adversely affect existing functionalities.

Regression testing checklist:

1. Test Suite Maintenance: Updating test cases and automation scripts to cover new features and changes.
2. Continuous Integration: Implementing automated regression tests in the CI/CD pipeline to quickly detect defects introduced by recent code changes.
3. Risk-Based Testing: Prioritizing test cases based on critical functionalities and areas most impacted by changes.
4. Patch Testing: Verifying that patches resolve the intended issues without introducing new bugs.

7. User Acceptance Testing: This testing is the final stage of all testing done to ensure the application's compliance with real-world scenarios. A software development team must be confident that real-world users will be satisfied with the application's functionalities. Hence, QA specialists assess the application's user acceptance by asking a focus group to test it.

Banking domain applications have multiple users in the millions. Simulating such many users may create a challenge for the testing team.

Due to the presence of multiple users, they are expected to use different types of devices, connections, or even operating systems. Testing each combination of devices, OS, and connections is complex and tedious.

Moreover, additional time and care are required to test bank applications, as they deal with money and sensitive information.

Also read: How Financial Organizations Can Tap The Potential of Cloud

Sample Test Cases for Banking Application

1. Login using a security pin.

• Tap on the mobile banking application.
• Tap on login.
• Enter a valid security pin.
• Navigate to the dashboard automatically.

2. Login using an invalid security pin.

• Tap on the mobile banking application.
• Tap on Login.
• Enter an Invalid security pin.
• Verify the error popup.

3. Adding a payee journey.

• Navigate to the dashboard.
• Click Send Money.
• Click Payees.
• Click bank name (same as user).
• Click Add Payee.
• Enter the account number.
• Click Fetch Details.
• Enter Nickname.
• Click Add Payee.

4. Add a payee from another bank.

• Navigate to the dashboard.
• Click Send Money.
• Click payees.
• Click add payee.
• Click other bank payees.
• Enter the account number.
• Click Add Payee.
• Confirm the entered details.
• Click confirm.

5. Email Statement

• Navigate to the dashboard.
• Click Accounts.
• Click Request Statement.
• Select the last 6 Months. 
• Click Email Statement
• Verify data on the confirm page.
• Click Confirm.

6. Download Statement

• Navigate to the dashboard.
• Click Accounts.
• Click Request Statement.
• Select the last 6 Months.
• Click Download Statement.
• File Downloaded successfully toast message.

Check out: Improving Fintech Accessibility - A Path to Building More Inclusive Apps

Best Practices While Testing Banking Apps

• Negative Interest Rates: Ensure the system can handle scenarios where interest rates are negative, affecting loans and savings calculations.
• Date and Time Anomalies: Test for leap years, daylight saving time changes, and end-of-month/year processing, which can impact transaction processing and interest calculations.
• Bulk Transaction Processing: Validate the application's ability to handle batch processing of transactions like payrolls, dividends, or mass payments.
• Immutable Logging: Ensure that all logs are tamper-proof and meet the legal requirements for data retention and retrieval.
• Comprehensive Audit Coverage: Test that every critical action is logged, including user access, transactions, changes to user permissions, and system alerts.
• Recovery Time Objectives (RTO): Verify that the application meets the required recovery time frames set by the business.
• Multi-Currency Support: Ensure accurate calculations and displays for different currencies, including currency symbols, decimal separators, and exchange rates.
• Regional Compliance: Verify that the application complies with regional regulations, such as data residency requirements or local banking laws.
• Fraud Simulation: Simulate fraudulent activities to test the application's fraud detection and prevention mechanisms.
• Biometric Authentication Testing: If applicable, test the reliability and security of biometric authentication methods like fingerprint or facial recognition.

Conclusion

Web and mobile banking apps are becoming the most crucial platforms for financial institutions to interact with consumers effectively and build strong customer relationships that help retain them.

Today, customers expect their online banking experiences to be as smooth and easy as in-person banking experiences. According to the Mobiquity Digital Banking Report, around 46% of customers under 55 would switch banks for a better digital experience. 

Therefore, banking domain application testing plays a crucial role in the banking software development lifecycle and becomes crucial to maintaining positive customer relationships and upholding the institution's reputation. 

HeadSpin solutions help your testing teams meet your app's testing requirements, from functional, performance, and regression testing to guaranteeing mobile banking solutions' accessibility, compliance, and global consistency. Our teams are available to help you maximize your investment and assure optimal digital experiences for your customers.

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FAQs

Q‍1. What are the three main tests involved in the database testing process?

Ans: Structural testing, functional testing, and non-functional testing.

Q‍2. How does the HeadSpin Platform help BFSI organizations secure their apps?

Ans: HeadSpin Platform physically secures devices with an electronic lock and associated access audit log. BFSI organizations equipped with the HeadSpin solution can get an audit trail of all actions performed on devices and hosts. Also, with the help of a dedicated VPC, the Platform can control data access.

Q‍3. What are the different types of security testing?

Ans: The main types of security testing include vulnerability testing, security scanning, penetration testing, security audit, risk assessment, ethical hacking, posture assessment, and SQL injection.

Q‍4. What is structural testing?

‍Ans: Structural testing involves testing database objects, like databases, schemas, tables, views, triggers, and access controls. This testing ensures that data types in tables are in sync with the corresponding variables in the application.