Ensuring Adherence to Global and Industry Standards Through Effective Software Compliance Testing

In today's competitive software industry, meeting global compliance standards for software performance and safety is essential before releasing products or services. Compliance testing, a set of processes to ensure adherence to acceptable standards, is crucial for organizations to protect customers and mitigate risks of penalties or litigation.

As per Gartner's prediction, by 2026, 70% of regulated enterprises will have integrated compliance as code into their DevOps toolchains, resulting in improved risk management and reduced lead time by at least 15%. Despite the challenges of time-consuming and complex compliance testing, it is a necessary practice for software companies to prioritize in order to meet end-user expectations and ensure the success of their business.

Read: A Complete Guide to User Experience Testing

In this blog, we delve into the details of compliance testing, outlining its components and providing guidance on how to initiate it within your organization.

Why Do Testers Need to Perform Compliance Testing?

In every organization, there are established standards, procedures, and policies that dictate how products and services should be developed and delivered. Compliance testing ensures that each product aligns with these internal standards. It is a non-functional testing approach that follows a systematic process to validate whether the software in production adheres to pre-defined policies. This audit aims to push the product's boundaries and enhance its quality by refining the standards it needs to meet.

Organizations have compelling reasons to conduct compliance testing for their products and services. Let's explore them below.

● Safety

Compliance testing is crucial for ensuring product safety in the market. It helps organizations identify and address vulnerabilities that may have been overlooked due to shortcuts, carelessness, or ignorance of safety measures.

● Quality

Compliance testing ensures product and service effectiveness, efficiency, and quality. Regular audits are conducted to ensure satisfactory performance.

● Legality

Releasing a product or service into the market without meeting required testing standards would violate the law.

● Customer satisfaction 

Companies can safeguard their reputation, maintain customer trust, and ensure satisfaction by conducting compliance testing.

● Conformance

Compliance with uniform standards ensures that products in the market are compatible and aligned with other standard products.

Check out: Why Agile Testing Is the Ultimate Strategy to Enhance Software Quality

How Are Standards Determined in Compliance Testing?

Compliance testing often relies on recognized standards established by professional bodies or government agencies, which serve as reference points for many organizations. However, companies also have the flexibility to develop their own standards to define the expected performance of their products or services upon launch.

Professional bodies and regulatory agencies are critical in establishing standards that ensure compliance in various industries. Some notable examples include:

• World Wide Web Consortium (W3C) establishes standards for the development of HTML and CSS code, which are widely used in website development.
• The General Data Protection Regulation (GDPR), which implements regulations to protect against the misuse of personal data.
• The IEEE, or the Institute of Electrical and Electronics Engineers, is a reputable organization that promotes and establishes standards in the domains of engineering and technology.
• The Health Insurance Portability and Accountability Act—HIPAA is a comprehensive legislation that sets forth standards aimed at safeguarding sensitive patient data within the healthcare industry.
• The Consumer Financial Protection Bureau (CFPB), which regulates fair pricing from banks, lenders, and other financial institutions.

Also check: 10 Ways to Accelerate the Software Testing Cycle

What Are the Types of Compliance Testing That Enterprises Need to Be Aware of?

Compliance testing is essential in the software testing life cycle, ensuring deliverable compliance in each development phase. It can be conducted internally or externally by a third-party organization.

Testing may be mandatory or optional, depending on the product and its requirements.

Testing Mandated by Law

• Conducted by external organizations or government-approved agencies.
• Certification obtained through this testing is required for legal operations.
• Failure in this test may result in actions such as retraction of government contracts, fines, damages, public notifications, and reputational damage.

Learn more: Best Practices for Application Performance Testing

Testing Due to Other Obligations

• Mandatory compliance testing may be demanded by stakeholders, external organizations, or the company's head office.
• Failure to meet the required standards may result in loss of business, reputational damage, or potential lawsuits.

Testing Initiated Voluntarily

• Engage third-party organizations with authority to perform compliance testing.
• Invite them or establish contracts to ensure performance and obtain certifications.

Testing to Meet Internal Standards

• Perform internal testing for product, service, and process performance and efficiency.
• Crucial for ensuring smooth organizational function.
• Conducted as a cautionary measure in management.

Track performance-related issues throughout the mobile app lifecycle. Know more.

Conducting Software Compliance Testing: A Step-by-Step Guide

Developing and implementing compliance testing methodology varies based on regulations and standards. Successful programs typically follow these steps:

Step 1: Building the Compliance Testing Requirements Repository

Consult with compliance experts to create a comprehensive requirements library that includes specific rules and steps for ensuring compliance.

1. Map requirements to applicable business units and identify responsible employees or departments.
2. Define compliance requirements and risks in clear language understandable to all employees, avoiding legalese and technical jargon.
3. Identify existing controls and processes to mitigate compliance risks and identify gaps in the compliance program.
4. Treat the requirements library as the primary source of information for compliance requirements, controls, and testing.
5. Update the requirements library for changes in conditions, laws, or testing findings, following strict policies and consulting with compliance experts before making changes.

Step 2: Assessing Compliance Risk

After establishing the requirements library, conducting a compliance risk assessment is crucial. This involves defining the parameters of the assessment based on the requirements library and identifying relevant data sources. Risks should be evaluated and prioritized, considering the likelihood of compliance violations and their potential consequences for the company. Based on this assessment, mitigating controls can be identified and prioritized for testing.

Read: Boosting Application Efficiency with Network Performance Monitoring

Step 3: Defining the Methodology of Compliance Testing

Next, you need to define your compliance testing methodology, which includes the following:

1. Purpose, scope, and objectives
2. Data collection methods
3. Issue management procedure
4. Compliance issue validation
5. Reporting requirements 

Communicate this methodology to stakeholders and business units, and be prepared to modify it as you improve your compliance program.

Step 4: Determining the Testing Schedule

To determine the frequency of your compliance testing, refer to your compliance risk assessment. High-risk areas may require quarterly testing until all issues are resolved. Share the testing schedule with relevant departments for preparation. Alternatively, consider continuous testing with an automated compliance solution. This allows for immediate detection and remediation of violations, preventing further drift from compliance and facilitating timely resolution.

Step 5: Performing A Compliance Test

After developing your compliance testing methodology, communicate the testing schedule to all business units and ensure they have adequate time to prepare. Document each step and preserve evidence during the manual compliance test. Follow up on any identified issues to validate their accuracy. Communicate your findings to relevant parties. For manual testing, repeat this process as per the schedule. With automated testing, manually follow up on initial findings and set up alerts or monitoring dashboards for future violations and remediations.

Learn more: Why Should Businesses Focus on Test Data Management for Their Functional, Performance, And Automation Testing

Step 6: Implementing Issue Management Procedure

In step 3, you would have defined your issue management procedure, and now it's time to implement it. Assign any issues identified during the compliance test to the responsible parties, and define the severity and priority of each violation. Ensure that the affected business units document the underlying cause and remediation plan. Automated compliance testing can streamline this process by automatically implementing these procedures as soon as a violation is detected.

Step 7: Validating Issue Remediation

After completing the manual remediation process for identified issues, it is essential to validate that the remediation plan has been effective. This may involve additional testing to provide evidence of the successful resolution of individual violations. Even with an automated compliance testing methodology, verifying the success of remediation efforts is recommended. This can be done through email alerts or graphical dashboards to ensure stakeholders are notified of violations found and remediated, providing visibility into the effectiveness of the remediation process.

Step 8: Monitoring Compliance Sustainability

The severity of issues uncovered during manual compliance testing may require sustainability monitoring to prevent reoccurrence. Automated compliance testing continuously monitors and notifies of violations, reducing human error. Automation is critical for effective compliance management.

How HeadSpin Simplifies the Process of Ensuring Software Compliance For Global Organizations

HeadSpin offers a data science-driven test automation platform for comprehensive software testing, including functional, performance, load, and non-functional testing, with real-time KPI monitoring for superior user experience.

HeadSpin is the preferred choice for comprehensive software testing due to its key features, which include the following:

● CI/CD Integration for Automated App Testing

HeadSpin offers seamless CI/CD integration for automated app testing, supporting many open test frameworks. With valuable insights into app performance regression, bug identification, and faster time to market, HeadSpin is the top choice for comprehensive app testing.

 ● Secured Testing Platform

The HeadSpin Platform is SOC 2-compliant, certified in passive reconnaissance, automated vulnerability scanning, and manual testing by a trusted third-party validator. This guarantees exceptional security testing for global organizations.

● Global Testing

HeadSpin's extensive global device infrastructure enables comprehensive end-to-end testing on real devices across 90+ locations worldwide, ensuring operational consistency for global companies.

● AI-enabled Insights

HeadSpin's AI-powered engine evaluates user journeys, identifies performance issues, and provides actionable insights to improve app performance. This unique feature empowers testers to proactively fix customer-facing errors, perfecting the digital experience for enterprises.

Conclusion

Compliance testing is a critical type of non-functional testing that ensures the alignment of software products with development processes and industry regulations. While functional testing is widely recognized, non-functional testing, including compliance testing, is equally vital in ensuring user satisfaction and mitigating risks associated with regulatory breaches. By documenting standards and, policies and correcting non-compliant areas, companies can protect their organization, enhance profits, and build a reputable brand image as a trusted developers.

Optimize software quality and security while ensuring regulatory compliance, with the advanced capabilities of the HeadSpin Platform.

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FAQs

Q1. What are the prerequisites for conducting compliance testing?

Ans:

• Completion of product development with all features functioning as expected.
• Availability of documentation and user manuals for the product to aid in compliance verification.
• Usage of the latest version of online support and documentation, if applicable.
• Completion of functional and integration testing, meeting exit criteria.
• Availability of escalation matrix and points of contact for development, testing, and management teams.
• Ensuring all licenses are up to date.

Q2. Who is responsible for conducting compliance testing?

Ans: Compliance testing can be carried out by either outsourcing to third-party organizations or by an in-house team of experts or regulatory bodies to ensure adherence to laws, regulations, policies, and guidelines.

Q3. What are some examples of compliance testing?

Ans: 

• User Access Rights and security regulations
• Program change and control procedures
• Documentation procedures and guidelines
• Program documentation guidelines
• Logs review
• Audit of software artefacts, including licenses